Wichita Falls, TX
Frequently Asked Questions
What is a Short-Term Rental?
A Short-Term Rental, also known as a vacation rental, is the rental of a legally-licensed dwelling unit for periods of less than 30 consecutive days per occurrence. A Hotel Occupancy Tax Registration is required prior to advertising and renting your property.
Who needs to apply for a Hotel Occupancy Tax Registration?
Any owner renting a property for a period of 30 consecutive days or less is required to apply for a Hotel Occupancy Tax Registration. It is the owner(s)’ responsibility to know and comply with all ordinances, resolutions and regulations that apply to short term rentals within the City of Wichita Falls.
What if I do not obtain a Hotel Occupancy Tax Registration?
Renting or advertising your home for rent on a short-term basis without registering and paying Hotel and Motel Occupancy Tax is a violation of the City of Wichita Falls’ ordinances and subject to enforcement processes.
What is the Hotel and Motel Occupancy Tax?
This is a 9.00% tax on your gross short-term rents, minus exemptions. Hotels, motels, and all Short-Term Rental properties are required to pay this tax. Gross short-term rent includes all consideration received for occupancy including all non-optional fees (other than taxes) such as booking/reservation fees; cleaning fees; pet charges; fees for extra vehicles, people or beds; etc.; and any amounts received from Lodging intermediaries.
When is the Hotel and Motel Occupancy Tax due?
Tax payments are due monthly or quarterly (if approved) no later than the 20th day of the month following the end of the prior period. If there was no rental activity for the entire period, you are still required to submit the completed Hotel and Motel Occupancy Tax form.
How is penalty and interest calculated on late payments?
PENALTIES: When a tax form is late, penalty due is equal to 5.00% of Total Tax Due for the first 30 days of delinquency, then an additional 5.00% of Total Tax Due will be applied if 30 days late or more.
INTEREST: When a tax form is 60 days late or more, interest begins calculating daily at an annual rate of 6.00% of Total Tax Due. For example, if a tax form is 60 days late, it will accrue two days of interest equal to: Total Tax Due x (60-59) x (0.06÷365).
Note: Interest will not begin calculating until after the tax form is 60 days late. Penalty will be assessed when the form is one day late. Additional penalty will be assessed when the form is 30 days late.
What is the cost of a Hotel Occupancy Tax Registration?
There is currently not a fee associated with the Hotel Occupancy Tax registration.
Does my Hotel Occupancy Tax Registration apply to multiple properties?
No. Each STR requires its own registration and monthly or quarterly tax remittance.
Is the City working with Airbnb?
No. Airbnb does NOT collect or remit Hotel and Motel Occupancy Tax to the City of Wichita Falls on behalf of property owners and/or authorized agents.
Is the City working with Vrbo?
No. Vrbo does NOT collect or remit Hotel and Motel Occupancy Tax to the City of Wichita Falls on behalf of property owners and/or authorized agents.
Can I pay by credit card?
Yes. We accept all major credit cards. The City of Wichita Falls assesses a $2.95 flat rate service fee on all credit card based transactions.
Can I pay by e-check?
No. The City of Wichita Falls does not currently accept e-checks.
I need to close my account. What do I do?
Please email the City of Wichita Falls Finance Department at kristin.lalumia@wichitafallstx.gov. Please include the closure date and the reason you are closing the account.
How do I amend a return?
Please email the City of Wichita Falls Finance Department at kristin.lalumia@wichitafallstx.gov letting us know you need to file an amended return. In the email please include:
1) Your six digit registration/account number, and owner name
2) Period you need to amend (i.e. Q2 2022 form due April 30th)
3) If you overpaid or underpaid your original form
4) Brief explanation as to why the form needs to be amended
Once we receive this email, we will review your account and send you further instructions.
What types of assistance can GovOS provide to me?
GovOS can assist you with all your system and account questions. Whether you have a question about your account or technical questions about how to do something in GovOS, please reach out to our support team. We can always reach out to the City on your behalf if we need their assistance with one of your questions. You can reach GovOS at blt.str.support@govos.com and by phone at (888) 751-1911.
Where are my tax forms? My Action Center is empty.
Your tax forms will be available on the 1st day of the month following the last day of the tax period. For example, the Quarter 1 (January-March) tax forms will be available in your Action Center on April 1st. If you do not see the forms you expected, simply contact GovOS support for assistance.
Can I manage multiple properties with one login?
Yes - to do so, click Add accounts from your user login under Manage Your Account(s). You will need your 6 digit Account Number and the GovOS Activation Code to connect to an existing property record.
Can a property have more than one user?
Yes, each property can have an unlimited number of users. Each user is required to provide the 6 digit Account Number and the Activation Code to be authorized to connect to an existing property record.
I did not receive, or I misplaced the letter with my activation code. What do I do?
Contact GovOS blt.str.support@govos.com or by phone at (888) 751-1911 for assistance. You will need to confirm account details to be verified for the account. To protect the security on property accounts, you will need written (e-mail) permission from a registered owner or officer of the property for us to provide you with a new activation code.
Can I file a Zero File tax return through GovOS?
To file a zero file tax form, select your tax form from your Action Center. Then, complete the required information on the remittance, including Gross Rents and any deductions. You will be prompted to confirm your desire to complete the return as a Zero File return.
What payment types are accepted by the City through GovOS?
The City accepts ACH Debit, or e-check as well as the following major credit cards: Visa, Mastercard and Discover.
Can I schedule a payment in GovOS?
For your security, GovOS does not store any payment information in the system. You will need to enter your desired payment information each time you check out.
How do I change the User on a Property?
All users need to register, just as you did, by going to the home page for that jurisdiction (i.e. https://wichitafalls.munirevs.com). They will click on the "Go" button under "New Users". They will also need the 6 digit account number and Activation Code for the property.
I forgot my password. What do I do?
From the Log In page, click the “Forgot your password” link and follow the instructions that will be e-mailed to the User’s registered e-mail address.
Do I have to login to GovOS to see my alerts and reminders?
No. All alerts are e-mailed to your authenticated e-mail address. When you login to the system, you will also see any open alerts that need to be addressed in your Action Center.
For Assistance, Contact GovOS Support
support.blt@govos.com
(888) 751-1911
When contacting support, be sure to include the jurisdiction (Wichita Falls, TX) and your account number in all emails or voicemails. This will help us assist you as promptly as possible. Thanks!
